Billing is not open yet. This policy applies to every purchase once it is.
Your first purchase
If you change your mind, you get a full refund for the first purchase of a paid plan for a workspace when you ask within 14 days of paying.
Renewals and later purchases
Renewals and later purchases are not refunded, except where the law requires it. You can cancel at any time and the plan stays active until the end of the period you paid for.
Downgrades
A downgrade takes effect at the end of the paid period. The rest of that period is not refunded or prorated; you keep the plan you paid for until it ends.
Extras
Extras follow the same rules: refundable within 14 days when they are part of the first purchase for a workspace, otherwise not.
How to ask
Email support@mouseurl.com from the address of your account, and name the workspace. We answer within 5 business days. Refunds go back the way you paid, through Paddle or through Midtrans.
Chargebacks
Please write to us before you dispute a payment with your bank; most problems are quicker to fix by email. While a dispute is open, the workspace may be moved to Nibble. Your published links keep redirecting.